Refund policy

We will do our best to ensure that orders are packaged safely for safe arrival in the best condition.

Damaged Items

Should your items arrive damaged, please take pictures of your damaged item and message us immediately through our website.  Please keep all your packaging it arrived in and take as many photo's as you can.  In order to claim a refund, we have to follow New Zealand Post's refund policy which is to collate all evidence for a claim.

Some items may be able to be replaced and sent out to you after New Zealand Post have completed their investigation, if this isn't possible, then you will be offered a store credit or refund to the same value of the original items purchased.

Please note that refunds will not occur until complete investigation is done with New Zealand Post.

Missing Orders

If your order hasn't arrived and is missing, please message us as soon as possible.  We will follow up with New Zealand Post to launch an investigation and if it does come back as lost, we will have to go through a claims process with New Zealand Post.  Once a claim has been accepted, you have the option of getting a store credit or a full refund.

Changing Mind

We do not offer refunds if you change your mind and we do not offer refunds if you change your mind and the item has been shipped to you.

However, in very rare and unusual circumstances, we understand that customers may seek a refund on their purchase before it has been shipped.  As a purchase has incurred merchant fees that are non-refundable to us, we will pass this charge onto you if you wish to proceed with a refund.  This is a minimum charge of $10 and is subject to be more dependent on the value of the transaction.