Delivery Information

Shipping information

We have signed up with Post Haste Couriers & NZ Post Couriers for nationwide deliveries.  We also use NZ Post, FEDEX and DHL for international deliveries.  Your tracking number will be sent through an email or text message upon fulfilment of your order.

We aim to send out orders 3 times per week - usually Mon, Wed and Friday.

Please check on the tracking number supplied for shipping status updates, any delays and enquiries please call either Post Haste Couriers or NZ Post Couriers first.

Damaged Items

To be eligible for a refund you must provide pictures of your damaged item and message through our facebook, instagram or email us serenitycrystalsnz@gmail.com.  Please keep all packaging your order arrived in and proof of purchase as each courier have their own refund policies which we abide to ensure the process is as smooth as possible.

Certain items may be replaceable and will be sent out to you after the investigation is completed.

Missing Orders

We follow Post Haste and NZ Courier's policies with missing orders as they are our delivery company of choice.  Please get in touch with us within 7 days and we will raise an investigation case to find out what has occurred.  If it is confirmed lost, the next steps will be to proceed with a claim process.